Today you’re going to meet another one of our talented Customer Support specialists. Laura Comsa has been with ZeroBounce for a long time, and has helped hundreds of our clients. We invited her to do an interview where she talks about her job, the growing necessity of email verification, and how much it serves entrepreneurs who believe in email marketing.
What would you say is the nicest thing about working in Customer Support?
I think it’s the opportunity to interact with different people from all over the world, and help them streamline the email verification process.
Have you ever had a really difficult problem with a customer? How did you handle it?
Yes, it did happen several times. Our email verification system is really intuitive, but some of our customers have more complicated technical issues. So, sometimes, there’s a bit of pressure that we feel because we want all of them to be happy with the service. I try to help them by sharing my knowledge about email validation. If that doesn’t work, our developers jump in and they always work their magic.
What's the one quality someone needs to have if they want to do what you do?
In my opinion, that one quality is patience. You have to understand that things aren’t always going to flow easily. And you have to accept that it may take some time to solve any issues. However, there’s something fun about these challenges – encountering a more complex situation is what makes the job more exciting.
You can also read: Meet Our Team! George Ionita: "Email Verification Is A Must"
What differentiates the ZeroBounce Customer Support team from others?
The number one thing that differentiates us from others is that we’re always here if our clients need us. Wherever you may be on the globe, a member of the Customer Support team is going to jump on chat or on the phone with you. Email verification can be easy if you’ve got the right people to help you out!
Then, I think what makes us stand out is that we really give our best to satisfy our clients. We are 100% in, all the time.
If you had to choose an email verification service, what features would interest you the most?
Well, I’d pay attention to the accuracy they guarantee, to how safely they handle my data, and the pricing, of course.
How do you see email marketing evolving?
From what we can all see, email marketing is getting bigger and bigger. The beautiful thing is that businesses of all sizes can seize its potential. There are no limitations. So, I think more and more companies are going to start using email to keep in touch with their customers.
Also, email marketing and email verification go hand in hand, and that’s only going to become more obvious. Our industry is evolving at a fast pace, as well. The more companies practice email marketing, the more they realize they can’t succeed without a clean email list. And that’s what ZeroBounce is here for: to help them succeed by providing the best email verification system there is. I’m so excited to be part of this!
What other things excite you, when you’re not at work?
There’s nothing unusual that I do in my spare time. I read, I watch television, and I love to spend time at home with my boyfriend and our cat. With a cat like mine, I don’t have to go out too much for entertainment!