ZeroBounce List of Sub-processors and Service Providers

What is a Sub-Processor?

A sub-processor is a third party engaged by a data processor to perform specific processing activities on behalf of a data controller. In the context of data protection and privacy regulations, such as the General Data Protection Regulation (GDPR), the following roles are defined:

  • Data Controller: The entity that determines the purposes and means of processing personal data.
  • Data Processor: The entity that processes personal data on behalf of the data controller.
  • Sub-Processor: Any third party that the data processor uses to assist in processing the personal data.

In our case, in connection with ZeroBounce’s services such as email validation and list cleaning, a ZeroBounce customer (who acts as a data controller) outsources its data processing to a service provider (data processor - ZeroBounce). The service provider then hires another company (sub-processor) to perform some specialized task, like data storage. That third company becomes a sub-processor.

Under laws like the GDPR, data processors are required to obtain the controller's authorization before engaging sub-processors. Also, they must ensure that sub-processors adhere to the same data protection obligations as the original processor.

Due Diligence

ZeroBounce is committed to conducting thorough due diligence when engaging with third parties, ensuring that they are assessed prior to onboarding and as part of our annual risk management program.

We hold our service providers to strict contractual obligations, requiring them to process personal data solely for the purpose of delivering services to ZeroBounce. These contracts ensure that service providers comply with our commitments to ZeroBounce customers and adhere to applicable data protection laws.

List of Sub-processors

Sub-processors involved in processing customer registration data

NameExchanged dataPurpose
LinkedIn Ads

email address and cookie tracking data

ad placement

Google Ads

email address and cookie tracking data

ad placement

Microsoft

email address and cookie tracking data

ad placement

Meta

email address and cookie tracking data

ad placement

Copper CRM

email address

marketing aggregator

Zapier

email address

marketing aggregator

LemList

email address

marketing aggregator

Google

email address

Central repository and ZeroBounce’s communication platform; also used in the limited instance where a customer attaches an email list in conjunction with a request for support.

Zendesk

email address

Customer service ticketing and communication; also used in the limited instance where a customer submits a request for support using our chat function/form

Sub-processors involved in the email validation process

NameExchanged dataPurpose
Cloudflare

email address

Perimeter security, Web application firewall (WAF). Customer email addresses will be logged only in the case of API validation calls if the customer exceeds the technical recommendation of product usage (e.g., sending request limits, IP violations, etc.)

Cloudflare - email address, purpose: perimeter security, web application firewall. Customer email address will be logged only in case of API calls validation if the client exceeds technical recommendation of product usage (e.g., sending request limits, IP violations etc.).

List of Service Providers

ZeroBounce works with the service providers listed below for email validation service delivery.

NamePurpose of processingExchanged dataEntity country
Okta

identity management provider

email address

US

Stripe

payment gateway

cardholder data

US

PayPal

payment gateway

cardholder data

US

M247

infrastructure hosting provider

none

EU

Updates to this page

Given the global scope of our business and the large number of customers we serve, our business needs and service providers may change periodically.

For instance, we may discontinue a service provider to streamline and reduce the number of providers we use or add a new service provider if it improves our ability to deliver our email validation service.

We will regularly update this page to reflect any changes, including the addition or removal of service providers or sub-processors.