Deliverability Tools

Email Server Tester

/deliverability-tools/email-server-tester/

The Email Server Testing Platform analyzes your email headers, according to best practices set by mailbox providers, to ensure that your mail server is setup and configured correctly This tool offers an incredibly detailed look into your mail server settings. Here, you’ll be able to diagnose any deliverability issues, and forward the results to your company’s postmaster. Follow the steps below to begin testing:

You’ll be presented with a randomly assigned email address. The address pictured is for illustrative purposes. Send an email to the address from the mail server that you want to test:

Once you send the email, please allow a few minutes for your results to appear. Below the test email, you’ll see the following table.
Once you send the email, please allow a few minutes for your results to appear. Below the test email, you’ll see the following table.
Example email address to sent to: Note: if you click on ‘generate new test email’, it will make the old address un-usable. If you have any email campaigns that send to the old address, you will need to update them.
Example email address to sent to: Note: if you click on ‘generate new test email’, it will make the old address un-usable. If you have any email campaigns that send to the old address, you will need to update them.

This is where your file status will be displayed. For your convenience, we’ve added an auto-refresh feature. Typically, results will be available in a matter of minutes. However, longer wait times are possible.

Table of test reports
Table of test reports

Once your results are available, the table will update and display the number of warnings and/or critical settings that your mail server settings have triggered. Next, click on ‘View Results’ to examine your report further.

Results Filters: Your results will be displayed on the following screen. If you're interested in filtering your results, simply select the appropriate checkbox at the top of the page, to update.
Results Filters: Your results will be displayed on the following screen. If you're interested in filtering your results, simply select the appropriate checkbox at the top of the page, to update.

Once you’re presented with your results, you’ll have the ability to drill deeper into the data and identify potential issues in your mail server configuration that are keeping your emails from reaching their intended recipients. At the bottom of the page is a button which allows you to save your results as a PDF. You can then forward the results to your postmaster.

Results screen
Results screen

Inbox Tester

/deliverability-tools/inbox-tester/

The Inbox Tester is used to check if your emails/newsletters will make it to your recipient’s inbox. This test will allow you to send an email to different mailbox providers around the world and quickly check to see the placement of that email.

We make available over 20 different mailbox providers, located around the world. This’ll help you understand how different mailbox providers handle your emails. When testing, if you send out a single email with a lot of To's and CC's addresses on it, it can be flagged as spam. Please send out multiple emails when testing with fewer To/CC's for better results.

It is really simple to get started:

  • Enter a testing file name (this is to help you identify individual tests)

  • Choose which mailbox providers you wish to test by selecting from the dropdown

  • Click ‘Create New Test’

  • Copy your custom test code from the box below, and insert into the footer of your email

  • Copy the newly generated email addresses and add them to a new mailing list in your email marketing service

    Please note: Some mailbox providers will not deliver one-word emails, so be sure to test with a natural email or newsletter. Once you create your first test, the results will appear in the table below.
    Please note: Some mailbox providers will not deliver one-word emails, so be sure to test with a natural email or newsletter. Once you create your first test, the results will appear in the table below.

Once the test email has been sent, our recipient inboxes begin the status reporting of your email message.

Inbox Results

  • Result
    Description
  • Inbox
    Your email successfully reached the recipient’s inbox.
  • Missing
    When emails are missing it's usually a result of a mis-configuration of your mail server (Use our Email Server Tester to diagnose), a virus was detected, or your IP/Domain Name is being blacklisted.
  • SPAM
    When emails are marked spam, it's usually a result of the content or lack of content being sent, your IP hasn't been warmed up, or a mis-configuration of your mail server (Use our Email Server Tester to diagnose).