FAQ: Account

I'm not getting the email to validate and confirm my account

When you register for an account, Zerobounce sends you an email with a link in it, so you can activate your account. You just have to click on that link, and you're all set to start verifying your list.

Check all folders/tabs (Spam, Promotional, deleted) to locate the email. If you can't locate the email, then it's possible that you misspelled your email address on the registration screen. Please try re-registering, and if your email was mis-spelled, you will be allowed to register under the correct email address.

Sometimes, your spam filters might be rejecting our emails. It's important that you are able to receive emails from us, so you can access the files you validate. If you think you are not receiving our emails because of your spam filters, please contact us and we will be happy to assist you in solving this issue.

Please use the "Leave a Message" button after doing a search with the "Help" Icon on the bottom right.

How do I change my password?

Please log into your account and click the "Change Password" link in the left hand menu. You will be prompted to enter your old password and the new password you're changing it to.

How do I disable password protected downloads?

We don't recommend disabling this feature, because if your account gets comprised, they won't have access to your data unless the comprised your email account as well.

But if you want to disable it, you can

In your account, click on "Options" on the left hand menu, then click on "Password Protected settings" icon button.

Then you will be taken to the screen below telling you that you will receive an email with a link in it, to disable this feature.

Check your email and click the "Approve Change" button as seen below.

Then this screen will appear, once the link is clicked.