Security at ZeroBounce is top of mind for us. It’s deeply rooted into everything we do as an organization. If you received an email, it’s because we detected a login from an unknown IP address that accessed your account.

First, consider where the IP address location is. If it’s in a known location it could be a co-worker logging in as you for valid reasons. If the location is unknown to you, we would recommend the following steps:

1. Change your Email password, immediately.

2. After changing your email password, change your ZeroBounce password.

3. Scan your computer for any virus’ or malware.

4. Enable Two Factor Authentication on your account

5. Contact Support via support@zerobounce.net or live chat us and they will escalate the issue to our billing and accounts team.

We recommend our customers turn on Two Factor Authentication in their account options. This requires a secondary code that you should only have access to if you need to sign into your account. If you are logged in, click here to turn it on: https://www.zerobounce.net/members/options/