Security at ZeroBounce is top of mind for us. It’s deeply rooted into everything we do as an organization. If you received an email, it’s because we detected a login from an unknown IP address that accessed your account.
What do I do if my account has been compromised?
First, consider where the IP address location is. If it’s in a known location it could be a co-worker logging in as you for valid reasons. If the location is unknown to you, we would recommend the following steps:
Change your Email password, immediately.
After changing your email password, change your ZeroBounce password.
Scan your computer for any virus’ or malware.
Enable Two-Factor Authentication on your account
Contact Support via email@example.com live chat us and they will escalate the issue to our billing and accounts team.
Protecting my account with Two-Factor Authentication
We recommend our customers turn on Two-Factor Authentication in their account options. This requires a secondary code that you should only have access to if you need to sign into your account. If you are logged in, click here to turn it on: /members/options/