Account Security

Security at ZeroBounce is top of mind for us. It’s deeply rooted into everything we do as an organization. If you received an email, it’s because we detected a login from an unknown IP address that accessed your account.

What do I do if my account has been compromised?

First, consider where the IP address location is. If it’s in a known location it could be a co-worker logging in as you for valid reasons. If the location is unknown to you, we would recommend the following steps:

  1. Change your Email password, immediately.

  2. After changing your email password, change your ZeroBounce password.

  3. Scan your computer for any virus’ or malware.

  4. Enable Two-Factor Authentication on your account

  5. Contact Support via support@zerobounce.netor live chat us and they will escalate the issue to our billing and accounts team.

Protecting my account with Two-Factor Authentication

We recommend our customers turn on Two-Factor Authentication in their account options. This requires a secondary code that you should only have access to if you need to sign into your account. If you are logged in, click here to turn it on: /members/options/