Two Factor Authentication

We implemented two-factor authentication to serve as an extra layer of security. It is an authentication mechanism that double checks if your identity is legitimate.

Traditionally, when you want to sign into your account, you are prompted to authenticate with a username and a password. Two-factor authentication will work as an extra step in the authentication process that helps us confirm your identity and ensure the maximum security level for your account.

If you wish your account to be more secure, we strongly encourage you to activate the Two-Factor Authentication feature as soon as possible.

Enabling Two-factor Authentication

  1. Click on "Account Options" on the left hand menu, go to Two-Factor Authentication option and then switch the toggle to ON.

    Two Factor Authentication toggle button
    Two Factor Authentication toggle button
  2. In order to activate Two-Factor Authentication, you need to install Authy (IOS/Android) or Google Authenticator (IOS/Android) on your phone. After you install one of these and configure it, you are ready to move on to the next step.

  3. Great! Now use Authy or Google Authenticator to scan the QR Code or just manually type the provided code in the field as shown below.

    REMEMBER: For security purposes, the code is refreshed every 30 seconds.

    Google Authenticator QR Code. Use the app to scan this code to scan the code
    Google Authenticator QR Code. Use the app to scan this code to scan the code
  4. Congratulations! You now have an extra layer of security activated on your account.

    Successful two-fator authentication configuration
    Successful two-fator authentication configuration
  5. When you login next time, after you enter your username and password, you will be prompted to provide the six-digit code from your authenticator app in order to authenticate successfully.

    Enter the code from Google Authenticator in the screen above when prompted
    Enter the code from Google Authenticator in the screen above when prompted

Reset your phone for Two-Factor Authentication

If you no longer have access to the devices where you installed the authenticator app, don't worry, your account is still secure!

Reset instructions for Authy: In order to reset your phone at Authy, just follow these instructions .

Reset instructions for Google Authenticator

When you first setup Two-Factor Authentication, you received a backup code. You will need that code in order to reset your phone for Google Authenticator.

You will be emailed a google Authentical QR Code
You will be emailed a google Authentical QR Code
  • Install Google Authenticator
  • Choose 'Manual Entry'
  • Enter your email that you use to log in on ZeroBounce account.
  • Enter your backup code.
  • Congratulations! You now have successfully resync your new phone with ZeroBounce Two-Factor authentication.

Disable Two-Factor Authentication

In order to disable Two-Factor Authentication, click on "Account Options" on the left hand menu, go to Two-Factor Authentication option and then switch the toggle to OFF.

Disabling Two-Factor Authentication
Disabling Two-Factor Authentication