Your Account

Changing Your Email

/your-zerobounce-account/changing-your-email/

Changing your email address also changes your login ID. Once your email is changed, you will receive an email at your current email address with a validation link that you must click for the change to take effect.

REMEMBER: Your new email will become your current login.

Let us guide you through the process!

  1. Click on "Account Options" on the left hand menu. Then click on the "Email Settings" icon button.

    Account Option > Email Settings screen
    Account Option > Email Settings screen
  2. Choose the new email address you'd like to use when you login to your zerobounce.net account. After you type it in, you can click on "Change Email."

    new email address form
    new email address form
  3. This message is going to appear on your screen:

  4. Go to your email, where you will find this message from us. Click on "Approve Change."

    Email Confirmation to change your email address
    Email Confirmation to change your email address
  5. Now you have to approve the change on your new email address, repeating step 4."

    Once you approve the change on you new email, we will confirm it and safely change your email.

    Great Success! You have changed your log-in email address
    Great Success! You have changed your log-in email address

    Now you can login with your new email address.

    Login with your new credentials
    Login with your new credentials

Changing Your Password

/your-zerobounce-account/changing-your-password/

Changing your ZeroBounce password to a secure password that only you know, and that no one else can guess, protects your private information from unauthorized access. A password with 8 or more characters, including numbers, both uppercase and lowercase letters, and special symbols is recommended, but not required. A password of 4 characters or more is required.

Let's guide you through the process! It's really quick and simple.

  1. In your account, Click on "Account Options" on the left hand menu. Then click on the "Password Settings" icon button.

    Change password option
    Change password option
  2. After clicking on the configuration Icon, you will be taken to the change password screen.

    Change Password Screen. Enter your current password, along with the new password, and password verification.
    Change Password Screen. Enter your current password, along with the new password, and password verification.
  3. After yu click the "Change Password" button, you are done.

    Congratulations! Your password has now been changed.
    Congratulations! Your password has now been changed.

Two Factor Authentication

/your-zerobounce-account/two-factor-authentication/

We implemented two-factor authentication to serve as an extra layer of security. It is an authentication mechanism that double checks if your identity is legitimate.

Traditionally, when you want to sign into your account, you are prompted to authenticate with a username and a password. Two-factor authentication will work as an extra step in the authentication process that helps us confirm your identity and ensure the maximum security level for your account.

If you wish your account to be more secure, we strongly encourage you to activate the Two-Factor Authentication feature as soon as possible.

Enabling Two-factor Authentication

  1. Click on "Account Options" on the left hand menu, go to Two-Factor Authentication option and then switch the toggle to ON.

    Two Factor Authentication toggle button
    Two Factor Authentication toggle button
  2. In order to activate Two-Factor Authentication, you need to install Authy (IOS/Android) or Google Authenticator (IOS/Android) on your phone. After you install one of these and configure it, you are ready to move on to the next step.

  3. Great! Now use Authy or Google Authenticator to scan the QR Code or just manually type the provided code in the field as shown below.

    REMEMBER: For security purposes, the code is refreshed every 30 seconds.

    Google Authenticator QR Code. Use the app to scan this code to scan the code
    Google Authenticator QR Code. Use the app to scan this code to scan the code
  4. Congratulations! You now have an extra layer of security activated on your account.

    Successful two-fator authentication configuration
    Successful two-fator authentication configuration
  5. When you login next time, after you enter your username and password, you will be prompted to provide the six-digit code from your authenticator app in order to authenticate successfully.

    Enter the code from Google Authenticator in the screen above when prompted
    Enter the code from Google Authenticator in the screen above when prompted

Reset your phone for Two-Factor Authentication

If you no longer have access to the devices where you installed the authenticator app, don't worry, your account is still secure!

Reset instructions for Authy: In order to reset your phone at Authy, just follow these instructions .

Reset instructions for Google Authenticator

When you first setup Two-Factor Authentication, you received a backup code. You will need that code in order to reset your phone for Google Authenticator.

You will be emailed a google Authentical QR Code
You will be emailed a google Authentical QR Code
  • Install Google Authenticator
  • Choose 'Manual Entry'
  • Enter your email that you use to log in on ZeroBounce account.
  • Enter your backup code.
  • Congratulations! You now have successfully resync your new phone with ZeroBounce Two-Factor authentication.

Disable Two-Factor Authentication

In order to disable Two-Factor Authentication, click on "Account Options" on the left hand menu, go to Two-Factor Authentication option and then switch the toggle to OFF.

Disabling Two-Factor Authentication
Disabling Two-Factor Authentication

Changing Your Time Zone

/your-zerobounce-account/changing-your-time-zone/

ZeroBounce has the ability to send out email notifications to keep you up to date about different events and useful information. We understand that some notifications are important to some customers, but might not be important to you.

In your account, Click on "Account Options" on the left hand menu. Then click on the "Notification preferences settings button" icon button.

  1. Change Notification Settings

    Change Notification Option
    Change Notification Option
  2. Please use the buttons below to set your preferences

    Change Notification Option
    Change Notification Option

Notification Settings

/your-zerobounce-account/notification-settings/

ZeroBounce has the ability to send out email notifications to keep you up to date about different events and useful information. We understand that some notifications are important to some customers, but might not be important to you.

In your account, Click on "Account Options" on the left hand menu. Then click on the "Notification preferences settings button" icon button.

Please use the buttons below to set your preferences

Account Assumption

/your-zerobounce-account/account-assumption/

At ZeroBounce, user privacy and data security is our main concern. In order to keep your data safe, no one in our organization can access your account without your authorization.

However, there may be times when you need help with your account. In the "Account Options" page you can grant a Customer Success Technician temporary access to your account. There is no need to share your password, in fact nobody should ever have to ask for your password for your account.

  1. In order to grant us temporary access to your account, first log in and scroll down to "Account Options" on the left navigation or you can click here https://www.zerobounce.net/members/options/.

    ZeroBounce Dashboard
    ZeroBounce Dashboard
  2. At the bottom of the options page, there will be a toggle button for "Account As sumption". Click on the toggle button to grant us temporary access. You will know temporary access is active if the toggle button is green.

    Account assumption toggle button
    Account assumption toggle button
  3. Once enabled, you will see "Expires in: 7 days..." next to "Account Assumption". You can disable the Account Assumption feature at any time by clicking on the toggle button again. If the button is no longer green, "Account Assumption" is disabled. Also, if you happen to forget to turn off Account Assumption, it will automatically shut off after the timer expires.

    Account assumption expiration
    Account assumption expiration

Invoices

/your-zerobounce-account/invoices/

We store your complete invoice history for your convenience and accounting purposes.

Once you are logged in, you can find all of your invoices located at this link: https://www.zerobounce.net/members/customerinvoices/

You will see an image similar to the one below with your information.

Invoice History Screen
Invoice History Screen

You can download a summary of invoices by clicking the CSV button toward the upper right of the grid and you can also add your VAT/EIN and Business Name to your invoices, if your account department requires it.

If you click the "View Details" link in orange in the above image that will take you to a more detail screen that will allow you to print out individual invoices as seen below.

Example Invoice
Example Invoice

Deleting Your Account

/your-zerobounce-account/deleting-your-account/

We don't want to see you leave, but if you decided to delete your account, you should know that this will:

Delete all your Email Validations Remove your access to the Members Area If you want to create another account on zerobounce.net in the future, you will be able to do so with the same email address. We won't hold a grudge.

In order to delete your account, log in then click on "Account Options" on the left hand menu. Then click on the "Delete Account settings" icon button in order to start the deletion process.

Change Password Screen. Enter your current password, along with the new password, and password verification.
Change Password Screen. Enter your current password, along with the new password, and password verification.

After it will take you to the webpage below.

Change Password Screen. Enter your current password, along with the new password, and password verification.
Change Password Screen. Enter your current password, along with the new password, and password verification.

Simply, follow the on-screen instructions and type in YOUR PASSWORD click the Delete Account button.

Team Accounts

/your-zerobounce-account/team-accounts/

Manage Users

By setting up a team account, you can invite multiple users to our email validation platform. You will be able to assign a role to each user that grants different access levels to the system.

Currently there are four roles, Owner, Admin, Dev, and User that can be assigned to team members.

By default, when creating a team account, your individual ZeroBounce account will be converted to a team account with you as the owner. Each team account can only have one owner. The credit balance from the team owner will be the main source shared by all team members invited.

The table below shows the permissions matrix of the team account roles and actions.

Team Accounts Permissions

  • Action
    Owner
    Admin
    Dev
    User
  • Upload Your File
    Yes
    Yes
    Yes
    Yes
  • Download Your Results
    Yes. All team member’s uploaded files.
    Yes. All team member’s uploaded files.
    Yes. All team member’s uploaded files.
    Yes. Only user's uploaded files.
  • Single Email Validator
    Yes
    Yes
    Yes
    Yes
  • A.I. Scoring Upload
    Yes
    Yes
    Yes
    Yes
  • A.I. Scoring Download
    Yes. All team member files.
    Yes. All team member files.
    Yes. All team member files.
    Yes. Only user uploaded files.
  • API – Keys & Info
    Yes
    Yes
    Yes
    Assigned keys only.
  • API – Dashboard
    Yes
    Yes
    Yes
    Assigned keys only.
  • ZB Integrations
    Yes
    Yes
    Yes
    No
  • Pay as You Go
    Yes
    Yes
    No
    No
  • Subscription
    Yes
    Yes
    No
    No
  • AutoPay
    Yes
    Yes
    No
    No
  • Billing
    Yes
    Yes
    No
    No
  • Invoices
    Yes
    Yes
    No
    No
  • GDPR Information
    Yes
    Yes
    No
    No
  • Account Options – Transfer Credits
    Yes
    Yes
    No
    No
  • Account Options – Delete Your Account
    Yes
    No
    No
    No

Manage Users under the Account Options is where you can create a team account and manage your team members.

Manage Users under the Account Options is where you can create a team account and manage your team members.
Manage Users under the Account Options is where you can create a team account and manage your team members.

Create Team Account

To create a team account, click Create Team Account button.

To create a team account, click Create Team Account button.
To create a team account, click Create Team Account button.

The system will then convert your ZeroBounce account to a team account, and you will be assigned as the team owner.

The system will then convert your ZeroBounce account to a team account, and you will be assigned as team owner.
The system will then convert your ZeroBounce account to a team account, and you will be assigned as team owner.

Delete Team Account

Only the team owner can delete the team account. To delete you team account, go to Account Options and select Delete Your Account. Then enter your password and click the Delete Account button. Deleting your account is permanent and will remove access to ZeroBounce for you and all of your team members.

Only the team owner can delete the team account.  To delete a team account, go to Account Options and select Delete Your Account.  Then enter your password and click the Delete Account button.
Only the team owner can delete the team account. To delete a team account, go to Account Options and select Delete Your Account. Then enter your password and click the Delete Account button.

Add Team Member

To add a new member to your team, click Invite a new team member, enter the new team member’s email address and role, then click the green check icon to complete the process.

Only the team owner can delete the team account.  To delete a team account, go to Account Options and select Delete Your Account.  Then enter your password and click the Delete Account button.
Only the team owner can delete the team account. To delete a team account, go to Account Options and select Delete Your Account. Then enter your password and click the Delete Account button.

Please note that if the email address you entered has already been registered with ZeroBounce and you would still like to invite this user to the team, you will need to ask the owner of the email address to log into ZeroBounce, then select either Change Your Email or Delete Your Account under Account Options to make that email address eligible before resending the invitation.

After your changes have been saved, a team account invitation email will be sent to the email address you entered.

All new team members will need to click Accept Invitation from the Team Account Invitation email, then complete the steps on the Join Account page to join the team.
All new team members will need to click Accept Invitation from the Team Account Invitation email, then complete the steps on the Join Account page to join the team.

All new team members will need to click Accept Invitation from the Team Account Invitation email, then complete the steps on the Join Account page to join the team.

Resend Invitation Email

If the invited team member has not confirmed their account, you can resend the invitation email by clicking the mail icon under the ACTION column.

If the invited team member has not confirmed, you can resend the invitation email by clicking the mail icon under the ACTION column.
If the invited team member has not confirmed, you can resend the invitation email by clicking the mail icon under the ACTION column.

Delete Team Member

To delete a team member from your team, click the X icon under DELETE. Deleting a team member not only removes the person from the team, but also removes the person’s access to ZeroBounce.

To delete a team member from your team, click the X icon under DELETE.  Deleting a team member not only removes the person from the team, but also removes the person’s access to ZeroBounce.
To delete a team member from your team, click the X icon under DELETE. Deleting a team member not only removes the person from the team, but also removes the person’s access to ZeroBounce.

Edit Team Member

To edit a team member, click the pencil icon under EDIT. If the new member has not been confirmed, you can change the member’s email address and will need to resend the invitation email. If the member has been confirmed, only the member’s role can be updated. After entering your changes, click the green check icon to save.

To edit a team member, click the pencil icon under EDIT.
To edit a team member, click the pencil icon under EDIT.
After entering your changes, click the green check icon to save them.
After entering your changes, click the green check icon to save them.