• Home
  • Securing Your Account

SECURING YOUR ACCOUNT



Account Security

Security is top of mind for us. It’s deeply rooted in everything we do as an organization. If you received an email, it’s because we detected a login from an unknown IP address that accessed your account. We want to make sure your account with us is safe, so please follow our instructions below.

What do I do if my account has been compromised?

First, consider where the IP address location is. If it’s in a known location, it could be a co-worker logging in as you for valid reasons.

However, if the location is unknown to you, we would recommend the following steps:

  1. Change your email password, immediately.
  2. After changing your email password, change your ZeroBounce account password.
  3. Scan your computer for any viruses or malware.
  4. Enable Two-Factor Authentication on your account.
  5. Contact Support via support@zerobounce.net or drop us a line in the live chat. Our customer support team will escalate the issue to our billing and accounts team.

Protecting my account with Two-Factor Authentication

We recommend our customers turn on Two-Factor Authentication in their account options. This requires a secondary code that you should only have access to if you need to sign into your account.

If you are logged in, click here to turn it on: https://www.zerobounce.net/members/options/ to find more details about URL