YOUR ZEROBOUNCE ACCOUNT

Do you need to change the email address associated with your ZeroBounce account?

First, please note that changing your email address also changes your sign in ID. Once your email is changed, you will receive an email at your current email address with a validation link that you must click for the change to take effect.

REMEMBER: Your new email will become your current sign in.

Now, let us guide you through the process!

1. Step 1:

   Click on your Profile on the top-right menu. Then click or scroll down to the “Change Email” section

   

   Reach your account Profile from the top-right menu

2. Step 2:

   Choose the new email address you'd like to use when you sign in to your zerobounce.net account. After you type it in, you can click on "Change Email."

   

   New Email and Verify New Email fields under the Change your Email section

3. Step 3:

   This message is going to appear on your screen:

   

4. Step 4:

   Go to your email, where you will find this message from us. Click on "Approve Change."

   

   Confirmation email through which you can approve your account email change

5. Step 5:

   Now you have to approve the change on your new email address, repeating step 4.
   Once you approve the change on your new email, we will confirm it and safely change your email address.

6. Step 6:

   Now you can sign in with your new email address.

   

   Your ZeroBounce account sign in page with the changed email

Need help changing your ZeroBounce email address? Our team is here to help – we're available 24/7 to assist you. Get in touch.

Need to change your ZeroBounce password? Below you'll find all the info you need.

Changing your ZeroBounce password to a secure password that only you know, and that no one else can guess, protects your private information from unauthorized access.

We recommend, but do not require a password:

• with 8 or more characters,
• including numbers,
• and including both uppercase and lowercase letters and special symbols.

To ensure your account's security, we do require a password of 6 characters or more.

Now, let's guide you through the process of changing your password. It's really quick and simple.

1. Step 1:

   Click on your "Profile" on the top-right menu. Then click or scroll down to the "Change Password" section

   

   Change Password section found under your account profile

2. Step 2:

   Now fill in the three shown fields: Current Password, New Password and Confirm New Password.

   

   Current password, new password and confirm new password fields for changing your account password

3. Step 3:

   Once you've double-checked your new password, click the "Save" button to confirm.
   That's it! You will be signed out and you can now sign in again with your new password.

Need help changing your password? Reach out to our 24/7 customer support team.

We implemented two-factor authentication to serve as an extra layer of security. It is an authentication mechanism that double checks if your identity is legitimate.

Traditionally, when you want to sign in to your account, you are prompted to authenticate with a username and a password. Two-factor authentication will work as an extra step in the authentication process that helps us confirm your identity and ensure the maximum security level for your account.

If you wish your account to be more secure, we strongly encourage you to activate the Two-Factor Authentication feature as soon as possible.

ENABLING TWO-FACTOR AUTHENTICATION

1. Step 1:

   Click on your Profile on the top-right menu. Then find the Two-Factor Authentication switch in the "Change Password" section. Toggle the switch to ON.

   

   The two-factor authentication toggle switch for your ZeroBounce account

2. Step 2:

   In order to activate Two-Factor Authentication, you need to install Authy (IOS/Android) or Google Authenticator (IOS/Android) on your phone. After you install one of these and configure it, you are ready to move on to the next step.

3. Step 3:

   Great! Now use Authy or Google Authenticator to scan the QR Code or just manually type the provided code in the field as shown below.
   
   REMEMBER: For security purposes, the code is refreshed every 30 seconds.

   

   QR code window for enabling Two Factor Authentication on your ZeroBounce account

4. Step 4:

   Congratulations! You now have an extra layer of security activated on your account.

5. Step 5:

   When you sign in next time, after you enter your username and password, you will be prompted to provide the six-digit code from your authenticator app in order to authenticate successfully.

   

   Field for inserting your Google Authenticator passcode for your ZeroBounce account

RESET YOUR PHONE FOR TWO-FACTOR AUTHENTICATION

If you no longer have access to the devices where you installed the authenticator app, don't worry, your account is still secure!

Reset instructions for Authy: In order to reset your phone at Authy, just follow these instructions.

Reset instructions for Google Authenticator:

When you first setup Two-Factor Authentication, you received a backup code. You will need that code in order to reset your phone for Google Authenticator.

You will be emailed a google Autentificator QR Code

• Install Google Authenticator
• Choose 'Manual Entry'
• Enter your email that you use to sign in on ZeroBounce account.
• Enter your backup code.
• Congratulations! You now have successfully resync your new phone with ZeroBounce Two-Factor authentication.

DISABLE TWO-FACTOR AUTHENTICATION

In order to disable Two-Factor Authentication, click on your account Profile on the top-right menu, go to the "Change Password" section, and toggle the Two-Factor Authentication switch to OFF.

Changing your ZeroBounce time zone settings is helpful if you move to a country with a different time zone.

It's really quick and simple to do.

To begin, sign in to your ZeroBounce account. From there, click on your Profile on the top-right menu. Then click on or scroll down to the "Time Zone" section.

1. Step 1:

   Reach the Time Zone settings section

   

   TimeZone section found under the Profile of your ZeroBounce account

2. Step 2:

   Set your new time zone preferences

   

   Region or country selection for TimeZone settings for your ZeroBounce account

That's it! You're all set to use your email validator in the new time zone!

Cleaning your list regularly ensures you maintain a healthy sender reputation and high deliverability on your newsletters and email campaigns. Remember to validate your email database at least once per quarter or whenever you see signs that suggest low inbox placement – such as low open rates and a bounce rate higher than 2%.

If you're not adding many contacts to your email list, then make the most of the free email verification credits you get from ZeroBounce!

Every month, we replenish your account with 100 free email validationⓘ credits. Alternatively, you can score catch-all email addresses using the same credits – our email scoringⓘ service will help you figure out which ones are active.

Need help verifying your list or changing your time zone? Our team is available 24/7 to guide you.

Do you want to know when your email list is ready for download or when your account is accessed by a new IP address? Below you'll find the info you need to set up your ZeroBounce notifications.

ZeroBounce can send out email notifications to keep you up to date about different events and useful information.

We understand that some notifications are important to some customers, but might not be important to you. That's why you have complete freedom to customize your preferences and get alerted only about the things that matter to you.

To begin, sign in to your ZeroBounce account. From there, click on your Profile on the top-right menu. Then click on or scroll down to the "Notification Settings" section.

Please use the buttons below to set your preferences. You can choose whether you want to know:

• when we finished cleaning your email list so you can download it
• when we replenished your monthly 100 free email validationⓘ credits
• or when your credit balance falls under a certain threshold.

Also, we can notify you 7 and 2 days before we delete your email verification files from your account. We do not store these results for more than 30 days, so please make sure you retrieve them in time.

Need help with your ZeroBounce settings? Drop us a line – our team is here to assist you 24/7.

At ZeroBounce, user privacy and data security are our main concern. In order to keep your data safe, no one in our organization can access your account without your authorization.

However, there may be times when you need help with your account. In the"Account Options"page you can grant a Customer Success Technician temporary access to your account. There is no need to share your password. In fact, nobody should ever have to ask for the password of your account.

1. Step 1:

   In order to grant us temporary access to your account, first sign in and go to your Account options from the top-right menu.

   

   Account Help section under the Account settings

2. Step 2:

   Under the Account Help section, you will notice the Account Assist option and its corresponding toggle switch. Turn the switch ON to grant us temporary access. You will know temporary access is active if the toggle switch is purple.

   

   Account Assist option toggle switch in your ZeroBounce account settings

3. Step 3:

   Once enabled, you will see "expires in 7 days…" next to "Account Assist" - You can disable the Account Assist feature at any time by clicking on the toggle button again. If the button is no longer purple, Account Assist is disabled. If you happen to forget to turn off Account Assist, it will automatically shut off after the timer expires.

   

   Account Assist toggle switch turned on in your account settings

Do you need to double-check an invoice or forward it to your accounting team? We store your complete invoice history for your convenience and accounting purposes.

To access your invoice history, first you have to sign in to your ZeroBounce account.

Once you are signed into your ZeroBounce account, you can find all your invoices in the top-right menu under the Billing section.

You will see an image similar to the one below with your information.

The invoices section of your ZeroBounce account with the text fields for tax number and Bill To details

You can download invoices in PDF format by clicking the respective download button next to each invoice. You can also add your VAT/EIN and Business Name to your invoices if your accounting department requires it.

Example ZeroBounce Invoice

Using our email verification tools is easy, and so is accessing your invoices –at any time.

Do you have any questions or need help downloading an invoice? Please contact us at support@zerobounce.net or connect with our team via the live chat. Someone is always there to guide and assist you – our team is available 24/7, 365 days a year.

We don't want to see you leave, but if you decide to delete your account, below you will find all the info you need.

First, you should know that deleting your account will:

• delete all your email validations, so you won't be able to access that data anymore
• also, deleting your account will remove your access to the Members Area.

Many companies incorporate email verification into their digital marketing workflows, so you may need to validate your email list again in a while. If you want to create another account on zerobounce.net in the future, you will be able to do so with the same email address. We won't hold a grudge.

You can always come back and verify your list at 99.6% accuracy. Also, creating another account will give you access again to 100 free email validations a month.

To delete your account, sign in and click on "Account Options" on the left-hand menu. Then click on the "Delete Account settings" icon button in order to start the deletion process.

This will take you to the webpage below.

Deleting Your Account Screen.

Simply follow the on-screen instructions and type in your password. Then, click the Delete Account button. That's it!

Come back when you need to clean your email list again.

MANAGE USERS

By setting up a team account, you can invite multiple users to our email validationⓘ platform. You will be able to assign a role to each user that grants different access levels to the system.

Currently there are four roles,Owner, Admin, Dev, and User that can be assigned to team members.

Each team account can only have one owner. The credit balance from the team owner will be the main source shared by all team members invited.

The table below shows the permissions matrix of the team account roles and actions.

Manage Users under the Account Options is where you can create a team account and manage your team members.

CREATE TEAM ACCOUNT

To create a team account, click Create Team Account button.

The system will then convert your ZeroBounce account to a team account, and you will be assigned as the team owner.

DELETE TEAM ACCOUNT

The delete your ZeroBounce account section with its password field and delete account button Deleting your account is permanent and will remove access to ZeroBounce for you and all of your team members.

ADD TEAM MEMBER

To add a new team member to your team, enter the new team member's email address, select their role, and click Save to complete the process.

Please note that if the email address you entered has already been registered with ZeroBounce and you would still like to invite this user to the team, you will need to ask the owner of that email address to sign in to ZeroBounce, then select either Change Your Email under Profile or Delete Your Account under Account options to make that email address eligible before resending the invitation.

After your changes have been saved, a team account invitation email will be sent to the email address you entered.

All new team members will need to click Accept Invitation from the Team Account Invitation email, then complete the steps on the Join Account page to join the team.

RESEND INVITATION EMAIL

If the invited team member has not confirmed their account, you can resend the invitation email by clicking the pencil button and then clicking the "Resend invitation" link.

DELETE TEAM MEMBER

To delete a team member from your team, click the trash can icon on the right side of that team member's email address. Deleting a team member not only removes the person from the team, but also removes the person's access to ZeroBounce.

EDIT TEAM MEMBER

To edit a team member, click the pencil icon. If the new member has not been confirmed, you can change the member's email address. However, you'l need to resend the invitation email to the updated address. If the member has been confirmed, only the member's role can be updated. After entering your changes, click the Save button.

To edit a team member, click the pencil icon.

After entering your changes, click the Save button.

To configure a custom Okta SSO solution for use with ZeroBounce, please contact ZeroBounce Support.

How to set up Okta to utilize the same user via single sign-on (SSO) in ZeroBounce

1. Step 1:

   Set up Okta as an Identity provider.
   
   Sign in into your Okta admin account. Navigate to Applications within the main navigation, and click 'Create App Integration.',

   

   Okta account dashboard with the Applications menu highlighted

2. Step 2:

   Select 'OIDC' as the sign-in method, then select 'Web Application' as the application type, and click 'Next.'

   

   Okta's Create a new app integration menu with OIDC and Web Application selected

3. Step 3:

   Give a name to the application (e.g., 'Zerobounce IDP auth server'). Make sure 'Authorization Code' is selected (should be selected by default).
   
   In the Sign-in redirect URIs field, add the following:
   
   https://okta.zerobounce.net/oauth2/v1/authorize/callback,
   
   In the Sign-out redirect URIs field, add the following: https://okta.zerobounce.net

   

4. Step 4:

   In the Controlled Access section, choose the option best suited for your organization. You can allow all users from your organization to sign in (or register) or select a specific group of users. You can also select an option later. Click 'Save.'

5. Step 5:

   Please make sure that the application is under the correct authentication policy. You can enforce your enterprise authentication policy under the Sign On tab. To do this, scroll to the bottom and change the authentication policy.

   

   An Okta menu showing the user authentication policy selector

6. Step 6:

   You will need to provide ZeroBounce with the 'Client ID' and the Client Secret key for the created application.

   

   Okta general settings menu that shows Client Credentials and Client Secrets with a red bar through the Client ID

   You'll also need to provide the 'Custom Domain,' which you can find under Customizations, followed by 'Brands'

   

   The Brands menu in Okta's Customizations shows the custom domain URLs for ZeroBounce and zerobounce_default

Please note:

All alternative sign in methods, including passwords and social sign ins, will be disabled, leaving avialable only the external SSO option.

Should you have 2FA enabled on your account and also on your Okta client, authentication will necessitate confirmation from both sources. If you prefer to bypass this requirement, kindly consider disabling either of the two.

To configure a custom SSO solution for use with ZeroBounce, please contact ZeroBounce Support.

How to set up Azure AD to utilize the same user via single sign-on (SSO) in ZeroBounce

1. Create an Azure AD app using these instructions.

Or

Browse to Identity > Applications -> App Registrations and select New Registration Enter a Name and click register

2. On the newly created application, under Manage, select Authentication and under Platform Configuration select Add Platform and choose Web as the application

In the Web platform created, add https://okta.zerobounce.net/oauth2/v1/authorize/callback as the redirect URI. In the Front-channel logout URL field, add the following: https://okta.zerobounce.net

3. Under Manage, select Certificates & Secrets and select New Secret

Set a Name and choose an expiry date

Copy the Value field as this will be required

What you will need to provide

1. The domain name you will be accessing this IdP from (or domain names in case of multi tenant configurations)

2. Application Id found in Overview

3. The link to .well-known/openid-configuration found in Overview -> Endpoints

4. The client secret copied in the Certificates & Secrets configuration

For more information on the steps please see these instructions.

Please note:

All alternative sign in methods, including passwords and social sign ins, will be disabled, leaving avialable only the external SSO option.

Should you have 2FA enabled on your account and also on your Azure client, authentication will necessitate confirmation from both sources. If you prefer to bypass this requirement, kindly consider disabling either of the two.

At the OpenID ConnectIdP, create the client application that you want to use for authenticating and authorizing your users.Use the Identity Provider's documentation to create a client application.

Add authorization server as https://zerobounce.okta.com/oauth2/v1/authorize

Add redirect uri as https://zerobounce.okta.com/oauth2/v1/authorize/callback.

Provide client id, client secret and endpoints for IDP Issuer, Authorization, Token and JWKS

Please note:

All alternative sign in methods, including passwords and social sign ins, will be disabled, leaving avialable only the external SSO option.

Should you have 2FA enabled on your account and also on your OpenID client, authentication will necessitate confirmation from both sources. If you prefer to bypass this requirement, kindly consider disabling either of the two.