Stripe Identity is an identity verification service provided by Stripe that helps businesses automatically confirm the identity of their users online.
With this new feature, we aim to enhance the user experience during identity verification, which is now simplified into four easy steps.
When a payment is put into review, a pop-up will be displayed, asking you to provide your identity. An email will also be sent to inform you that you need to verify your identity.
To confirm your identity, you’ll need to complete the following steps:
Step 1. Once you click on the ‘Verify Identity’ button, you’ll receive a prompt from Stripe asking you to upload the required documents.
Step 2. After successfully uploading the required documents, your identity verification process begins.
- A pop-up will be displayed notifying you that your identity verification is in progress.
- An email is also sent in confirmation.
Step 3. If the submitted documents are valid and your identity verification is successful, we’ll approve your payment, and you’ll receive the associated benefits.
Step 3a. If the identity verification process fails, you’ll need to try again (repeat Step 2).
- A pop-up appears asking you to verify your identity again.
- An email will also confirm that the process failed, and you’ll need to try again using the previous process.
Step 4. If your identity verification process fails for the second time, you’ll receive a prompt to contact support for further assistance.
- A pop-up appears notifying you that your identity verification failed, along with a notice to contact support.
- An email is also sent to inform you that your identity verification process has failed, along with a notice to contact our support team.
