If you're not satisfied with your results using ZeroBounce, please contact the team at your earliest convenience.

If you have a specific issue, such as an unexpectedly high bounce rate after using the email verifier or another error with the email deliverability tools, the team wants to know. Your feedback is essential to address potential problems or bugs with the email services, and you can help us create a better product for all customers.

Contact ZeroBounce via email >

Contact ZeroBounce via live chat >

ZeroBounce support is available worldwide 24/7 all year round, including holidays.

In exchange, the ZeroBounce support team will do whatever it takes to ensure your satisfaction. Customer support is continuously one of ZeroBounce's most frequently mentioned benefits by customers, and you can expect to receive the same love and care as all other clients.

Additionally, ZeroBounce comes with a 99.6% accuracy guarantee. So, if your issues are regarding unexpectedly high bounce rates or lackluster email list cleaning results, you're entitled to your money back.

A team member will also work with you to investigate the factors causing issues with your email list cleaning so that you can make better use of the email deliverability services. In some cases, there are external factors that influence your email validation results. Our email experts are passionate about helping customers navigate their delivery issues and will be happy to talk you through any problems you face.

Finally, ZeroBounce never asks you to sign any extended contracts, leaving you free to downgrade or cancel your plan at any moment.

If you're not happy with your current rate, ZeroBounce support also wants to hear from you. Please reach out to customer service and let them know the problem, such as finding a better price with another email verification provider. The team will work with you to find a plan that suits you and your company's needs.

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How do I report a bug or issue?

What is the turnaround time for support requests?

If you encounter a bug or issue when using ZeroBounce, it's recommended to contact the Support team via email at support@zerobounce.net. Alternatively, you can visit the ZeroBounce website and open a live chat. The team is available 24/7 and will respond to your inquiry within seconds.

While we have a request form, using email allows you to provide us with additional information, including screenshots or files related to the issue. The first thing our development team will do is attempt to reproduce the bug or issue you're experiencing to understand why it's happening.

Whenever you reach out with a bug or issue with the service, please include the following with your message:

If you're uncertain of what you need to include for a particular bug or issue, don't worry. A ZeroBounce team member will work with you to understand the problem and help you locate additional information if needed.

If you prefer to communicate by phone, you can also reach out to ZeroBounce at 1-888-500-9521. The support team will do its best to assist you by phone but may request additional items, if necessary, via email to reproduce the bug or issue.

How long will it take to fix a bug or issue?

In a vast majority of cases, any issue with using email validationⓘ or any other email deliverabilityⓘ service can be solved swiftly with enough information. The team will likely be able to resolve the issue quickly or provide a workable solution to avoid any delays to your business.

For more serious issues like a potential network outage, the ZeroBounce team takes action immediately. The company has multiple safeguards in place to avoid any interruptions to your service and will be able to remedy any bugs or issues within minutes or hours. If an experience like this ever impacts your business, please let ZeroBounce support know immediately.

Finally, bugs or issues that impact a product or user experience are constantly being managed. The developers continuously incorporate your feedback to improve the ZeroBounce experience weekly and monthly.

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What can I do if I’m not satisfied with my results?

What is the turnaround time for support requests?

When contacting ZeroBounce support, you can expect a response within minutes, if not seconds, based on the contact method used. The support live chat is available 24 hours a day, seven days a week, and has an average response time of six seconds. The support team also stands by email and phone all day and will reply to all support requests almost immediately.

ZeroBounce support works closely with customers to find the best solution for a support request as swiftly as possible.

For issues related to your account or payment, ZeroBounce support will contact you and request any details necessary to alleviate any bugs or issues you may be experiencing with your account.

If you're dissatisfied with a ZeroBounce product or your results, a support or sales team member will be in touch with you immediately. Once your representative is able to understand your issue, they'll work to provide an amenable solution, whether it's honoring our 99.6% accuracy guarantee or providing additional credits in response to any issues not caused by your error.

If you encounter a more complex bug or issue, or if you have a specific feature request, it may take ZeroBounce several hours or days to resolve your request.

You can shorten the amount of time it takes for ZeroBounce to assist with your support request by including as much relevant information as possible in your request.

The following is a list of information or assets that may be relevant to resolving your support request:

The more informed the ZeroBounce team is, the better prepared they will be to create a satisfying solution in a timely manner. The team's goal is to ensure your satisfaction, and you can help them by being prepared.

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