How Do I Report a Bug or Issue?
If you encounter a bug or issue when using ZeroBounce, it's recommended to contact the Support team via email at support@zerobounce.net. Alternatively, you can visit the ZeroBounce website and open a live chat. The team is available 24/7 and will respond to your inquiry within seconds.
While we have a request form, using email allows you to provide us with additional information, including screenshots or files related to the issue. The first thing our development team will do is attempt to reproduce the bug or issue you're experiencing to understand why it's happening.
Whenever you reach out with a bug or issue with the service, please include the following with your message:
- The service that's experiencing the bug (email validation, email finder, email server testing, etc.)
- A description of the issue
- A screenshot of the issue or error (if applicable)
- A sample of your file (if you're having issues with file uploads or results)
- The date and time the issue occurred
- Any error messages provided to you by ZeroBounce or the software you're using
If you're uncertain of what you need to include for a particular bug or issue, don't worry. A ZeroBounce team member will work with you to understand the problem and help you locate additional information if needed.
If you prefer to communicate by phone, you can also reach out to ZeroBounce at 1-888-500-9521. The support team will do its best to assist you by phone but may request additional items, if necessary, via email to reproduce the bug or issue.
How long will it take to fix a bug or issue?
In a vast majority of cases, any issue with using email validationⓘ or any other email deliverabilityⓘ service can be solved swiftly with enough information. The team will likely be able to resolve the issue quickly or provide a workable solution to avoid any delays to your business.
For more serious issues like a potential network outage, the ZeroBounce team takes action immediately. The company has multiple safeguards in place to avoid any interruptions to your service and will be able to remedy any bugs or issues within minutes or hours. If an experience like this ever impacts your business, please let ZeroBounce support know immediately.
Finally, bugs or issues that impact a product or user experience are constantly being managed. The developers continuously incorporate your feedback to improve the ZeroBounce experience weekly and monthly.