What Can I Do If I'm Not Satisfied with My Results?
If you're not satisfied with your results using ZeroBounce, please contact the team at your earliest convenience.
If you have a specific issue, such as an unexpectedly high bounce rate after using the email verifier or another error with the email deliverability tools, the team wants to know. Your feedback is essential to address potential problems or bugs with the email services, and you can help us create a better product for all customers.
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ZeroBounce support is available worldwide 24/7 all year round, including holidays.
In exchange, the ZeroBounce support team will do whatever it takes to ensure your satisfaction. Customer support is continuously one of ZeroBounce's most frequently mentioned benefits by customers, and you can expect to receive the same love and care as all other clients.
Additionally, ZeroBounce comes with a 99.6% accuracy guarantee. So, if your issues are regarding unexpectedly high bounce rates or lackluster email list cleaning results, you're entitled to your money back.
A team member will also work with you to investigate the factors causing issues with your email list cleaning so that you can make better use of the email deliverability services. In some cases, there are external factors that influence your email validation results. Our email experts are passionate about helping customers navigate their delivery issues and will be happy to talk you through any problems you face.
Finally, ZeroBounce never asks you to sign any extended contracts, leaving you free to downgrade or cancel your plan at any moment.
If you're not happy with your current rate, ZeroBounce support also wants to hear from you. Please reach out to customer service and let them know the problem, such as finding a better price with another email verification provider. The team will work with you to find a plan that suits you and your company's needs.