How Do I Get a Password to Decrypt My File?
You will automatically receive a password to decrypt your file via email after downloading your file. The password will be delivered to the email address associated with your account and should arrive soon after downloading your email validation results. Be aware that a new password will be sent to your address every time you download a results file (even if it's the same file).
ZeroBounce generates and delivers a unique password for each download for the security of your data. This process protects you from any scenarios in which someone gains access to your account or personal computer. Even if they are able to locate the results file, they cannot unzip it without the encryption key.
What do I do if I don't receive a password?
If, for any reason, you do not receive an email with your password, please retry downloading your file. Every time you download a file, a new password is generated and sent to your email address. You should always receive this automated email to decrypt your file.
If you encounter any issues with this process, please reach out to ZeroBounce support at support or contact the team 24/7 via live chat.
Can I bypass the need for a password to open my file?
You can turn off password-protected downloads via your ZeroBounce account settings. Sign in to your account and locate the toggle under Security Settings. After switching the toggle off, look for a follow-up email and click the confirmation link inside.
Be aware that turning off password-protected downloads leaves your email list data at unnecessary risk. If you need to turn it off for any reason temporarily, be sure to revisit your account settings and enable it as soon as possible. While there, ZeroBounce also recommends enabling two-factor authentication with Google and SMS for similar protections.
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