Why Are Some Emails Missing Data Append Features?
ZeroBounce takes every measure to append additional data to your email addresses, including first names, last names, gender, and other details. However, appended data is not guaranteed, and it can't be retrieved in every instance. The success rate largely depends on the quality of the email addresses on your list and the complexity of the domains.
The more information you know about your customers, the better you're able to communicate with them via email. ZeroBounce provides the data append feature for free with an over 80% data appends success rate on average. However, the success rate can vary significantly depending on the email list. In some instances, it can be lower than 10%.
How does ZeroBounce obtain information for data appends?
ZeroBounce gathers regarding your email contacts via reliable third-party sources. The company maintains contracts with these parties to source information when possible and available.
It's essential to note that ZeroBounce never uses any stored or processed customer data with this feature. To do this goes against the company's Privacy Policy and strict security requirements. ZeroBounce does not have any database containing information for appends and only is able to provide this information by sourcing it in real time during email validation.
What data append features can ZeroBounce provide?
ZeroBounce can append additional information when available, including:
- First name
- Last name
- Location
- Domain name
- Domain age
- SMTP provider
- MX record information

Each email address may receive all, some, or none of this information depending on whether or not it's available and able to be retrieved. If you also provide IP addresses with the email addresses, your Overview report can also show you the various demographics by country, region, and state.
Do you have questions about the data appends for your validated email list? Please reach out to the ZeroBounce support team at support or by visiting the live chat at here.
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